Please find details regarding the return and refund policies for British Airways below. We encourage you to leave a
comment regarding your experience requesting a return or refund from British Airways so others can benefit from what
When British Airways cancels a fight, passengers can choose another comparable flight to their final destination with the earliest available routing, or may choose to receive a refund. When cancellations or delays of more than five hours affect a connecting journey, British Airways must transport passengers who do not wish to continue back to their city of departure at the airline’s expense and issue a refund for the uncompleted portion of the journey.
To receive reimbursements, passengers who purchased their tickets through travel agents should send a refund request to them. Passengers who purchased through British Airways can visit the airline’s website and click Manage My Booking for refund options.
When British Airways flights are delayed or cancelled, passengers can expect refreshments and meals in proportion to their expected waiting time. Hotel accommodations may also be provided in some circumstances.