Big Lots Returns and Refunds

Please find details regarding the return and refund policies for Big Lots below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Big Lots so others can benefit from what
you learned.

Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. The return policies are outlined below:

  • No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased.
  • Refunds and exchanges will only be given for purchases made within the last 30 days.
  • Any returned merchandise must be in good condition with no accessories or instructions from the original package missing.
  • The method of payment used for the purchase helps Big Lots determine how the refund will be granted.
  • Any video games and software that have been opened may only be returned for an exchange.
  • Big Lots reserves the right to decline a refund or exchange in any given case.

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