AutoZone Returns and Refunds

Please find details regarding the return and refund policies for AutoZone below. We encourage you to leave a
comment regarding your experience requesting a return or refund from AutoZone so others can benefit from what
you learned.

It is possible to return a product purchased from under certain conditions. AutoZone gift cards cannot be exchanged or returned for refund.

Returning a Product to an AutoZone Store

Products can be returned to any AutoZone store, provided that they are in their original packaging or box and you have the original sale receipt. If applicable, all fluids must be drained from the product before it is returned. For faster processing, you can take the credit card used to make the purchase to an AutoZone store, as the refund will be credited immediately. Shipping costs are not refundable, unless you are returning a product that was defective when it was shipped, or another error has occurred on AutoZone’s part.

Returning a Product by Mail

All fluids must be drained from the product prior to shipping, if applicable. You must fill out the return form on your invoice and include it with the shipment. AutoZone gives free return shipping labels if the product was defective when you received it or if the company has made a shipping error and the product is being returned from the United States. In other cases, you are responsible for arranging return shipping by your own means.

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