Apple Returns and Refunds

Please find details regarding the return and refund policies for Apple below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Apple so others can benefit from what
you learned.

Any items purchased on Apple’s U.S. online store must be returned within 14 days from date of receipt of package, with the exception of the iPhone, where the customer has 30 days from receipt date to return the item. All items that arrived with the shipment (parts, papers, etc.) must be included in your return shipment.

Items accepted for returns include items purchased via Apple retail locations or the Apple online store. This does NOT include items of the Apple brand that have been purchased from any other Apple product distributors. Please refer to the distributor’s return policy for proper information.

Items that cannot be returned include gift cards, upgrade software, membership and tech support products, print products, software that has been downloaded electronically, software with a printed software license where seal/sticker is broken, and software that has been installed on a computer.

Items that arrive in damaged condition or as the wrong order can be return to any Apple store in the U.S. or you may call (800) 676-2775 for customer assistance.

Apple Refund Policy:

Refunds are issued when Apple receives your return package. Canceled pick-up item amounts are credited back to your account at time of request, if you were charged. You will receive your refund in the same tender, in which your item(s) was purchased. Credit may take up to 10 days depending on how you paid for your purchase.

Apple Exchange Policy:

Items purchased at a U.S. Apple store can be exchanged at any retail store in the U.S. Please contact a store or inquire online for availability of the product you would like to have in exchange for your return. Custom and personalized items may not be available for exchange.

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