American Eagle Outfitters Returns and Refunds

Please find details regarding the return and refund policies for American Eagle Outfitters below. We encourage you to leave a
comment regarding your experience requesting a return or refund from American Eagle Outfitters so others can benefit from what
you learned.

Returns are honored when a customer is not satisfied with a purchase. A trained and helpful service representative can fix this problem by sending out a refund or exchanging a purchased item for another item that is more satisfactory. A return request may be refused if fraud or product abuse is detected. You can contact a customer service representative 24/7 for all questions or comments.

Returning a purchase item starts with your packing slip that is included with each of your orders and the credit card that you used to purchase the product. Your packing slip is your receipt. If you can not find your packing slip, then, you be will credited using a current price of a similar item in the form of a gift card. A PayPal purchase is credited using a gift card as well. Purchases that are transacted using cash other than US dollars will be credited using a gift card as a refund.

You can begin your item return as a free transaction. Online purchases and those completed through a telephone representative can be returned or exchanged, also. You will need to ship your item back, if you received your product by mail. First, repackage your product and place a new return label for shipping on the outside of your package to mail. The correct return address is located on your packing slip, or you can call a company representative to find out the correct address for shipping. Take your return package to a post office, and ship it out for a refund. Items that are shipped back are evaluated for damage or any other type of alteration. Each item that is returned will need to be in its original condition. You can receive your refund in person, also, at a local product distributor.

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