American Airlines passengers who need to request a refund can receive immediate assistance by accessing the company’s website. Those with questions can also visit the Refund Help Page on the website to gain information about their eligibility for a refund. Refund requests can also be submitted by standard mail and by telephone. Information necessary to process a refund request include the passenger’s full name and address, the date of travel, ticket number, form of payment, the destination and departure cities and the original receipt.

Tour package refund requests are required to be submitted to the company in writing within 30 days of the passenger’s scheduled return. These requests must include all tickets and tour vouchers as well as telephone numbers where the consumer can be reached. It usually takes between six and eight weeks for these requests to be processed.

In the event that the flight is overbooked, those who are denied boarding may be eligible for a refund provided an alternative service is not available.