ACS customer service

Quickly locate ACS technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the ACS page at any time.

Phone: 800-835-4611

  • How to reach a live person:

    • Press 1 for English
      Enter Account Number
      Enter Last 4 of Phone Number
      Enter Billing Zip Code
      Press 8
  • Hours of Operation:

    • Mon-Fri: 8am-11pm
  • Email:

  • Customer service link:

  • Main Company URL:

  • Description:

    • The student loans department for Affiliated Computer Services (ACS). They are a major issuer of Federal Family Education Student Loans (FFESLY) for higher education.

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