Ace Hardware Returns and Refunds

Please find details regarding the return and refund policies for Ace Hardware below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Ace Hardware so others can benefit from what
you learned.

All items, except gas powered equipment and Ace Hardware gift cards, can be returned within 30 days of their original purchase date. A store credit equivalent to the amount of the purchase, minus shipping and handling charges, will be issued for all items returned within 30 days.

Items purchased online can be returned to any Ace retail store. If there is no store near your location, you may call Ace Hardware Customer Service at 1-866-290-5334 to obtain information about returning a purchase by mail. Any item must be returned in its original condition, with all associated documents, parts and accessories. Ace Hardware recommends that items be returned in their original packaging. If an item is defective after the 30 day return period, please contact the manufacturer regarding warranty information.

Gas powered outdoor equipment can only be returned if oil or gas was never put into it. Gas powered items that were used may not be returned, even if the fuel has been drained.

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